Refund policy

REFUND & RETURNS POLICY

Last updated: 11 September 2026

At Buddha Sacred Arts, we want you to feel confident when purchasing from us.

Many of the pieces offered through https://buddhasacredarts.com are handmade, hand-painted or individually finished by artists and artisans. We understand that purchasing artwork and handcrafted items online requires trust, particularly when ordering internationally.

This Refund & Returns Policy explains when an item may be returned, how refunds are handled, what happens when an item arrives damaged or incorrect, and the additional rights that may apply to customers under applicable consumer-protection laws.

Nothing in this policy limits any rights that cannot legally be excluded under the Australian Consumer Law or other applicable consumer-protection legislation.

1. OUR 14-DAY CHANGE-OF-MIND RETURN POLICY

Unless an exclusion described in this policy applies, Buddha Sacred Arts offers customers a 14-day change-of-mind return period.

You must contact us within 14 calendar days from the date your order is delivered if you wish to return an eligible item.

Once we approve your return request, the item should normally be sent back within 14 calendar days of receiving the return instructions.

Please contact us before sending a product back.

Returns sent without first contacting us may be delayed because we may need to determine the appropriate return destination and identify the order.

Our voluntary 14-day return policy is additional to any statutory rights you may have.

2. RETURN ELIGIBILITY

For a voluntary change-of-mind return, the product must generally:

be returned in substantially the same condition in which it was received;
not have been used, worn, altered, washed, modified or damaged after delivery;
include any original accessories or components supplied with it;
include original protective packaging where reasonably possible; and
be packed appropriately so that it is protected during return transportation.

You may carefully inspect an item after receiving it.

However, using or handling a product beyond what is reasonably necessary to inspect its nature, characteristics and condition may affect its eligibility for a voluntary return or the amount refundable, where permitted by applicable law.

This section does not restrict your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

3. HANDMADE AND HAND-PAINTED PRODUCTS

Many Buddha Sacred Arts products are individually handmade or hand-painted.

These can include:

Thangka paintings;
brocade-mounted Thangkas;
Buddhist artwork;
singing bowls;
ritual and decorative objects;
pendants and lockets;
jewellery;
statues;
handmade crafts; and
other traditional or artisan-made products.

Small variations are a natural part of handmade craftsmanship.

Reasonable differences may occur in:

brushwork;
colour tone;
mineral pigments;
gold application;
canvas texture;
fabric or brocade;
embroidery;
dimensions;
weight;
engraving;
metal finish;
natural markings;
shape;
surface texture; and
other handcrafted details.

Such reasonable variations do not automatically mean that the item is defective or incorrectly supplied.

However, if the product you receive is materially different from the product advertised or ordered, please contact us so that we can assess the matter.

4. COLOUR AND PHOTOGRAPHIC DIFFERENCES

We make reasonable efforts to present our products as accurately as possible.

However, the appearance of colours may vary because of factors such as:

screen calibration;
monitor settings;
mobile-device displays;
brightness settings;
photography lighting;
ambient lighting; and
the natural reflective properties of gold, metals, pigments and fabrics.

A small difference between the colour displayed on a screen and the physical product will not necessarily mean that the product is defective.

Where a difference is material rather than a normal photographic or handmade variation, please contact us.

5. ONE-OF-A-KIND ARTWORKS

Some Buddha Sacred Arts products are unique or one-of-a-kind pieces.

Where the actual artwork shown in the product listing is the piece being purchased, the returned item must be that same artwork.

Because an identical replacement may not exist for a one-of-a-kind product, an exchange for the same piece may not always be possible.

Where an eligible unique product is faulty, damaged or materially different from its description and replacement is not reasonably available, another appropriate remedy may be offered in accordance with applicable law.

6. DAMAGED ITEMS

We take considerable care when packaging artwork and handmade products for international transportation.

If your order arrives damaged, please contact Buddha Sacred Arts as soon as reasonably possible after discovering the damage.

Where practical, contacting us within 7 days of delivery helps us investigate the matter promptly with the courier.

However, the seven-day period is not intended to remove or restrict any statutory consumer rights you may have.

When reporting shipping damage, please provide:

your order number;
your name;
a description of the damage;
clear photographs of the damaged product;
photographs of the external packaging;
photographs of the internal protective packaging; and
a photograph of the shipping label where reasonably possible.

Please retain the packaging until we advise you whether it is required for the investigation.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund or another solution agreed with you.

7. INCORRECT ITEMS

If we accidentally send you an item different from the product you ordered, please contact us promptly.

Please provide your order number and photographs of the item received.

Where we confirm that the incorrect product was supplied by Buddha Sacred Arts, we will arrange an appropriate remedy.

We will cover reasonable return-shipping costs where an item must be returned because we supplied the incorrect product.

8. FAULTY PRODUCTS

If you believe a product has a manufacturing fault or other defect, please contact us with:

your order number;
a description of the problem; and
photographs or video showing the issue where reasonably possible.

We may reasonably request information or inspect the product before determining the appropriate remedy.

The remedy available will depend upon the circumstances and the consumer laws applying to the purchase.

This policy does not impose a fixed short deadline for reporting genuine product faults where applicable law provides rights for a longer period.

9. AUSTRALIAN CONSUMER LAW

For purchases protected by the Australian Consumer Law, our products come with statutory consumer guarantees that cannot be excluded.

These rights operate independently of Buddha Sacred Arts' voluntary 14-day change-of-mind policy.

A customer may have rights to a repair, replacement, refund or other remedy if a product:

is faulty;
is unsafe;
is not of acceptable quality;
does not match its description;
is materially different from a sample or demonstration model;
does not perform as represented; or
otherwise fails to meet an applicable consumer guarantee.

A voluntary change-of-mind return deadline does not remove these statutory rights.

Nothing in this policy is intended to exclude, restrict or modify rights or remedies that cannot legally be excluded under Australian law.

10. CHANGE OF MIND

A change of mind includes circumstances where you:

decide you no longer want the product;
select the wrong item;
decide the item does not suit your décor;
prefer another artwork;
find a similar item elsewhere;
decide you no longer need the product; or
change your preference after receiving the product.

Buddha Sacred Arts voluntarily accepts eligible change-of-mind returns within the return period stated in this policy.

The product must satisfy our return conditions.

11. CUSTOM, COMMISSIONED AND PERSONALISED ITEMS

Unless required by applicable law, we generally cannot accept change-of-mind returns for products that have been:

specially commissioned;
custom painted;
personalised;
engraved at your request;
manufactured specifically to your specifications;
materially modified at your request; or
otherwise custom-made specifically for you.

This exclusion does not apply where the product is faulty, damaged, materially different from what was agreed or where applicable law gives you a right to return it.

If an item is considered custom or made-to-order, we will endeavour to make this clear before purchase.

12. PRODUCTS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

Where permitted by law, voluntary change-of-mind returns may not be available for:

personalised or commissioned products;
custom-made products;
products materially altered at the customer's request;
gift cards;
products damaged after delivery through misuse or improper handling;
products returned in a materially different condition from when received; and
items clearly identified as Final Sale before purchase.

These exclusions apply only to voluntary change-of-mind returns.

They do not override legal rights relating to faulty, unsafe, damaged, incorrectly described or incorrectly supplied products.

13. SALE AND DISCOUNTED PRODUCTS

Purchasing an item during a promotion or at a discounted price does not remove your statutory rights.

Unless a product has been clearly designated Final Sale and such a restriction is legally permitted, sale products may be returned under our normal voluntary return conditions.

Even where an item is marked Final Sale, this does not remove any right you may have if the item is faulty or otherwise fails to comply with applicable consumer law.

14. EU CUSTOMERS — 14-DAY RIGHT OF WITHDRAWAL

Where the European Union's statutory right of withdrawal applies to your purchase, you may generally withdraw from an eligible online purchase within 14 days after receiving the goods, without needing to provide a reason.

To exercise this right, you must clearly inform Buddha Sacred Arts of your decision to withdraw before the applicable withdrawal period expires.

You may contact us through the contact details available on buddhasacredarts.com.

After exercising the right of withdrawal, the goods must be returned within the period required under applicable EU law.

You may inspect the goods in a manner reasonably similar to the way you could inspect them in a physical store.

If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value to the extent permitted by law.

Certain products may be legally excluded from the EU withdrawal right, including goods made to a customer's specifications or clearly personalised.

Nothing in our voluntary return policy reduces any mandatory withdrawal rights available to an eligible EU customer.

15. EU RETURN SHIPPING

For a return made solely because an EU customer has exercised a statutory change-of-mind/right-of-withdrawal entitlement, the customer is generally responsible for the direct cost of returning the goods where permitted by law and where this responsibility was disclosed before purchase.

If a product is defective, incorrect or otherwise non-conforming, different rules may apply and Buddha Sacred Arts will meet its obligations under applicable consumer law.

16. CUSTOMERS OUTSIDE AUSTRALIA AND THE EUROPEAN UNION

For customers in the United States, United Kingdom, Canada, New Zealand and other countries, our voluntary 14-day return policy applies to eligible products unless your local law gives you stronger rights.

Where mandatory consumer-protection laws in your country provide rights beyond this policy, those mandatory rights will apply.

Nothing in this policy is intended to remove consumer rights that cannot legally be excluded.

17. HOW TO REQUEST A RETURN

Before returning an item, please contact Buddha Sacred Arts.

You can contact us through:

Website: https://buddhasacredarts.com
Live Chat: Available through our website when the service is active
Contact: info@buddhasacredarts.com

Please provide:

your full name;
your order number;
the item you wish to return;
your reason for requesting the return; and
photographs where the item is damaged, incorrect or believed to be defective.

We will provide return instructions and, where appropriate, the relevant return address.

18. PLEASE DO NOT RETURN PRODUCTS WITHOUT INSTRUCTIONS

Please do not send products to an address appearing on the original shipping label without first contacting us.

Some Buddha Sacred Arts products may be dispatched from different fulfilment, studio or logistics locations.

The correct return destination may therefore be different from the original dispatch address.

Sending an item to an unauthorised or incorrect return address may significantly delay your refund and could result in additional shipping costs.

Always obtain return instructions from Buddha Sacred Arts before dispatching a return.

19. RETURN SHIPPING COSTS — CHANGE OF MIND

For an ordinary voluntary change-of-mind return, the customer is responsible for return shipping unless:

we agree otherwise;
the product is faulty;
the wrong product was supplied;
the product arrived damaged and responsibility rests with us; or
applicable law requires us to bear the cost.

International return shipping costs can vary substantially depending on the product's size, weight, declared value and destination.

We therefore recommend reviewing measurements, photographs and product information carefully before placing your order.

20. TRACKED AND INSURED RETURNS

Because many Buddha Sacred Arts products are valuable and may be unique, we strongly recommend using a tracked shipping service when returning a product.

For high-value products, we also recommend purchasing appropriate shipping insurance.

Until the product is received at the authorised return destination, responsibility for a voluntary change-of-mind return generally remains with the customer to the extent permitted by law.

Please keep:

your return tracking number;
proof of postage;
courier receipt; and
any insurance documentation

until your return has been completed.

Different responsibility rules may apply where the return is required because of a fault or breach for which Buddha Sacred Arts is legally responsible.

21. PACKAGING RETURNED ARTWORK

Thangka paintings, artworks and delicate handmade items must be appropriately protected when returned.

If your artwork was delivered rolled in a protective tube, it should ordinarily be returned using suitable protective packaging of a similar standard.

Do not fold a Thangka or canvas that was originally delivered rolled unless expressly instructed otherwise.

Framed artwork, brocade, statues, singing bowls and other fragile products should be packaged carefully to prevent movement or impact damage.

Damage caused by inadequate return packaging during a voluntary change-of-mind return may affect the amount refundable where permitted by law.

22. REFUND INSPECTION

Once a returned item is received, we may inspect it to confirm:

that it is the correct item;
its condition;
whether all components have been returned;
whether it has been used or altered;
whether any damage occurred after delivery; and
whether the return meets this policy.

We will endeavour to assess returns promptly.

If further information is required, we may contact you before completing the refund.

23. REFUND METHOD

Approved refunds will ordinarily be issued to the original payment method used for the purchase.

For example, if you paid using a particular credit or debit card, the refund will generally be returned through the same payment method.

We normally cannot redirect a refund to an unrelated payment method or another person's account for security and fraud-prevention reasons.

Where the original payment method is no longer available, please contact us so that we can determine an appropriate solution.

24. REFUND PROCESSING TIME

Once a refund has been approved, Buddha Sacred Arts will initiate the refund as soon as reasonably practicable.

After we issue the refund, the time required for the money to appear in your account depends on your:

bank;
card issuer;
payment provider;
PayPal account;
digital wallet; or
other financial institution.

These processing times are outside our direct control.

EU statutory withdrawal refunds will be processed within the timeframe required by applicable EU law.

Where legally permitted, reimbursement may be withheld until the returned goods are received or evidence is supplied showing that they have been sent back.

25. ORIGINAL SHIPPING COSTS

For a voluntary change-of-mind return outside any mandatory statutory entitlement:

separately paid express, priority or upgraded shipping charges are generally not refundable unless required by law;
if your order qualified for free shipping, we will not ordinarily retroactively charge you the original standard shipping cost merely because you returned an eligible product.

Different rules may apply for statutory returns.

For example, where an EU statutory right of withdrawal applies, eligible standard outbound delivery charges will be refunded as required by applicable law, while additional costs arising from choosing a more expensive delivery method may not be refundable.

26. NO RESTOCKING FEE FOR STANDARD APPROVED RETURNS

Buddha Sacred Arts does not ordinarily charge a separate restocking fee for an approved return that meets the conditions of this policy.

However, this does not prevent an appropriate reduction in a refund where permitted by law if a customer returns a product with damage, excessive handling, missing components or a material reduction in value caused after delivery.

27. CURRENCY CONVERSION AND REFUNDS

If you purchase in a currency different from the currency in which the transaction is ultimately processed, currency exchange rates may change between the date of purchase and the date of refund.

Your bank, payment provider or card issuer may also apply its own exchange rates or foreign-transaction fees.

As a result, the amount appearing on your statement after currency conversion may differ slightly from the amount originally shown in your local currency.

Buddha Sacred Arts does not control exchange rates or independent fees charged by your financial institution.

We will refund the amount that we are required to refund through the applicable transaction system.

28. CUSTOMS DUTIES AND IMPORT TAXES

Customs duties, import taxes, brokerage charges and government fees paid directly by a customer to customs authorities, couriers or other third parties may not be refundable by Buddha Sacred Arts because those amounts may not have been collected by us.

Customers may need to apply directly to the relevant customs authority for any available refund.

If Buddha Sacred Arts collected a tax or duty directly and applicable law requires us to refund it, we will do so.

29. REFUSED INTERNATIONAL DELIVERIES

If an international shipment is refused because the recipient changes their mind, declines to pay properly disclosed import duties or taxes, or fails to accept or collect the shipment, the package may be returned to us.

Where this occurs for reasons not caused by Buddha Sacred Arts, we may deduct actual non-refundable return transportation or third-party charges from any voluntary refund where legally permitted.

We will not make such deductions where doing so would conflict with mandatory consumer rights.

Please contact us rather than refusing a shipment if you have concerns about an order.

30. LOST RETURN SHIPMENTS

For voluntary change-of-mind returns arranged by the customer, Buddha Sacred Arts cannot ordinarily issue a refund for an item that does not reach the authorised return destination unless applicable law provides otherwise.

This is why we strongly recommend trackable and appropriately insured shipping.

If we provide the return label or arrange the courier because the product was faulty, incorrect or damaged, responsibility will be determined according to applicable law and the return arrangement we provided.

31. EXCHANGES

If you would prefer another product instead of a refund, please contact us.

Exchanges are subject to:

product availability;
price differences;
shipping availability; and
the condition of the returned item.

Because many Buddha Sacred Arts products are unique or available only as a single piece, we cannot guarantee that an identical replacement will be available.

Where an exchange product costs more than the original item, the customer will need to pay the difference.

Where it costs less, we will deal with the difference in accordance with the agreed exchange arrangement.

32. CANCELLING AN ORDER BEFORE SHIPMENT

If you wish to cancel an order before it has been dispatched, please contact us as quickly as possible.

We will make reasonable efforts to stop fulfilment.

However, orders may enter processing or shipping quickly, and we cannot guarantee cancellation after fulfilment has begun.

If the order has already shipped, you may need to follow the normal return procedure after receiving it.

Any statutory cancellation rights that apply to your purchase remain unaffected.

33. ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us immediately.

We will attempt to update the address where possible, but we cannot guarantee changes after a parcel has been processed or dispatched.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping costs may apply before redelivery, or reasonable non-refundable transportation costs may be deducted from a voluntary refund where permitted by law.

This does not apply where the delivery error was caused by Buddha Sacred Arts or its fulfilment arrangements.

34. ORDERS LOST IN TRANSIT

If your order has not arrived within a reasonable period, please contact us.

We may first investigate the shipment with the courier.

Where Buddha Sacred Arts or a courier selected by us remains legally responsible for the shipment and it is confirmed lost, we will provide the appropriate remedy required by law, which may include replacement or refund.

35. GIFTS

If a product was purchased as a gift, refund rights ordinarily remain connected to the original purchase transaction.

Refunds are generally returned to the original payment method.

Please contact us if you have received a gift that you wish to exchange, and we will advise what options may be available.

36. PROMOTIONAL GIFTS

Where a free promotional item was supplied because an order met a particular promotion threshold and the main product is subsequently returned for a voluntary refund, we may ask for the promotional product to be returned as well.

If the promotional item is not returned, its stated promotional value may be deducted from the voluntary refund where this was clearly part of the promotion's conditions and where permitted by law.

This does not affect statutory remedies for faulty products.

37. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to investigate return requests where there is reasonable evidence of fraud, deliberate damage, product substitution, false claims, repeated abuse of our voluntary return program or other dishonest conduct.

We may reject a voluntary return where fraud or abuse is reasonably established.

This provision does not allow Buddha Sacred Arts to deny legitimate consumer rights or statutory remedies.

38. OUR COMMITMENT TO FAIR RETURNS

Buddha Sacred Arts aims to handle return and refund requests reasonably, respectfully and transparently.

We recognise that purchasing handmade art online can be a significant decision, and we want our customers to have confidence when purchasing from us.

If you experience a problem, please contact us before taking any further action. We will make reasonable efforts to understand the circumstances and find an appropriate solution.

39. CONSUMER RIGHTS TAKE PRIORITY

This Refund & Returns Policy provides both voluntary return benefits and information about statutory rights.

Where a consumer law applying to your purchase gives you stronger rights than those described in our voluntary policy, the applicable mandatory consumer law will prevail.

In particular, nothing in this policy is intended to exclude, restrict or modify rights that cannot legally be excluded under the Australian Consumer Law.

40. CONTACT BUDDHA SACRED ARTS

To request a return, report a damaged product, ask about a refund or obtain assistance with an order, please contact us through:

Buddha Sacred Arts
Website: https://buddhasacredarts.com
Live Chat: Available through our Website when active

Please include your order number whenever possible so that we can assist you efficiently.

THANK YOU FOR SHOPPING WITH BUDDHA SACRED ARTS

Every order supports the continuation and appreciation of traditional craftsmanship and sacred art.

We sincerely appreciate the trust you place in Buddha Sacred Arts, and we will always aim to handle any concerns about your purchase fairly and professionally.